Say hello
Never miss an update - Join our mailing list
  1. Projects
  2. Johnnie Walker Princes Street

Johnnie Walker Princes Street

An experience like no other

Looking forward to Johnnie Walker’s 200th anniversary in 2020, spirits giant Diageo decided to mark the momentous occasion with an unprecedented £185million investment in whisky tourism across Scotland. The project’s centrepiece is the flagship Johnnie Walker Princes Street whiskey visitor experience in Edinburgh.

Set within a landmark transformed, offering eight floors filled with breath-taking bars, event spaces, and views across the capital and castle, Johnnie Walker Princes Street already had the perfect ingredients to stand alone as of Scotland’s finest attractions. But add into the mix a laser focus on creating story-rich, transformative guest experiences, and you have a destination unlike any other in Scotland. 

There are experiences that are visual, immersive, and involve storytelling, and there is the rare opportunity to taste whisky directly from the barrels in a live maturation warehouse or examine historical documents from 1820 at the side of the Johnnie Walker archivist. The main experience, the Johnnie Walker Journey of Flavour tour, is brought to life by exceptional guides, using technology and performance arts. What’s more, every guest on that tour is served whisky drinks tailored for their personal tastes, thanks to Diageo’s innovative FlavorPrint™ technology.

The Covid-19 pandemic posed considerable challenges but in the face of them, Johnnie Walker’s Striding Man marched on. After marking 2020 as the brand’s bicentennial, the flagship Johnnie Walker Princes Street welcomed consumers to come walk with it in Summer 2021. It not only stands as one of the best new attractions in a city renowned for its hospitality and visitor experiences, but also sets a new standard in how guests are welcomed and completely immersed in a world of flavour, storytelling, and excitement.

Client
Diageo
Location
Edinburgh, Scotland
Services
  • Lead Agency
  • Strategic Planning
  • Story & Concept Development
  • Design Detail
  • Immersive Media Production
  • Production
  • Installation and Integration
  • Technical Programming
  • Guide Training
Project Details

Overview

BRC has worked across Diageo’s investment to transform their existing Distillery Visitor Centres from production tours into Brand Homes that offer a sense of welcome, hospitality, joy, and connection for a new generation of whisky drinkers.

Challenge

Diageo’s primary objective was to bring in a more contemporary identity: that while Johnnie Walker holds fast to rules for making their whisky, there are no rules for drinking it. Another key objective was to create a lasting emotional bond between visitors and the brand.

Solution

The experience offerings are fully immersive, story rich, and participatory. They connect guests to the people, places, and flavours of Scotland, and transform the traditional image of Scotch as an exclusive spirit into a flavourful and accessible drink guests can enjoy any way they wish.

Key learnings

Today’s consumers expect more than dry facts such as production numbers and alcohol percentages. Incredible storytelling, artifact exhibits, and captivating immersive effects, were all required to bring Johnnie Walker’s rich heritage to life. The Johnnie Walker Princes Street guest experience reinforces the vitality of the brand and welcomes guests to immerse themselves in the art and enjoyment of whisky.
Project Highlights

5 stars

Received a rare 5-star gold review from Euan’s Guide, the information source for accessibility in visitor attractions

90% +

Brand conversion score of over 90%

Gold

Awarded the prestigious Green Tourism Gold award, recognizing its ground-breaking sustainability measures
Johnnie Walker Princes Street
Johnnie Walker Princes Street
Johnnie Walker Princes Street
Johnnie Walker Princes Street
Johnnie Walker Princes Street
Johnnie Walker Princes Street

“I was completely blown away […] An absolutely superb consumer experience that brings the magic back to blending. The venue is amazing, the detail stunning, and the experience executed flawlessly by the team.”

Client feedback
Johnnie Walker Princes Street
Johnnie Walker Princes Street

“This was next level…Would recommend anyone who loves Johnnie Walker, whiskey in general or who is a total novice.”

Guest feedback